1. Digital resources: 14-day request window

For standard ebooks and prompt packs, email contact@onyor-ai.com within 14 calendar days of purchase to request a refund. Include your order number and reason so we can identify the order; an explanation is helpful but is not a condition of this voluntary policy. Approved refunds go to the original payment method.

2. Delivery or product problems

If a file is missing, unreadable, duplicated or materially different from its description, contact us. We will offer a working replacement or refund as appropriate. You do not need to return a digital file physically. After a refund, stop using and delete the refunded materials.

3. Custom automation projects

An inquiry does not create a paid engagement. Before payment, a written proposal must specify deliverables, milestones, dependencies, price, timeline and cancellation terms. You may cancel before work begins for a full refund. After work starts, only work actually completed and approved non-recoverable costs may be deducted; any unearned balance is refunded. Mandatory remedies for defective or undelivered work still apply.

4. Processing and statutory rights

We aim to acknowledge requests within two business days and decide straightforward requests within five business days. After a refund is issued, banks commonly take 5–10 business days to post it. These targets are not guaranteed bank processing times. No policy limits non-waivable consumer rights, payment disputes or legal remedies.

5. Subscriptions

The offers on this website are one-time purchases or individually quoted projects. No subscription, automatic renewal or recurring billing is offered in this release.

6. EU and UK consumers

Where applicable, you generally have a 14-day withdrawal right. Immediate digital supply during that period requires your express request and acknowledgment of any legally valid loss of withdrawal rights; this site does not presume that consent. Our voluntary digital refund policy above remains available. For services begun at your express request during a withdrawal period, lawful proportionate charges may apply.